Privacy notice

This notice explains how Fresh Flowers and Garlands uses personal data when you order through our QR ordering service (UK GDPR and the Data Protection Act 2018).

Who we are

Fresh Flowers and Garlands is the data controller for orders placed on this website. The shop whose QR code you scanned receives the details it needs to fulfil your order. Contact us at orders@example.com.

What we collect

Your name, mobile number, the products you order, your chosen fulfilment method and date, and — for home delivery — your delivery address and postcode. We also keep a one-way coded fingerprint of your IP address to protect against spam and fraudulent orders. We do not take payment details.

Why we use it (lawful basis)

To take, prepare and deliver your order and to send you order confirmation and status messages (performance of a contract), and to keep our service secure (legitimate interests). We do not use your details for marketing.

Who we share it with

The registered shop that fulfils your order; our SMS provider (Twilio) to send text messages; our hosting and database providers. Text messages never contain your address — they contain a private link instead.

How long we keep it

Order records are kept for 6 years for accounting purposes; verification codes are deleted after use. You can ask us to delete your details sooner where we are not legally required to keep them.

What is kept on your device

Your basket and a short list of your recent orders (order number, items and a link to track them) are kept in your browser so you can find and repeat an order. If you tick “Remember my details on this device”, your name, mobile number and delivery address are kept there too, to fill in the checkout next time. This stays on your device; use “Clear” on the shop page or “Clear saved details” at checkout to remove it.

Your rights

You can ask for a copy of your data, ask us to correct or delete it, or object to how we use it. Contact orders@example.com. You may also complain to the Information Commissioner's Office (ico.org.uk).